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Home /  Cookies Help

I'm receiving the message 'Your browser's cookie functionality is turned off. Please turn it on.' What does this mean?

If you're receiving this message, it's possible that you don't have cookies enabled in your browser. To enable cookies, just follow the browser-specific steps below:

Mozilla Firefox (1.0 final release and earlier)

  1. Go to the Tools menu.
  2. Select Options.
  3. Select the Privacy icon in the left panel.
  4. Check the box corresponding to Allow sites to set cookies.
  5. Click OK to save changes.

Netscape 7.1/Mozilla 5.0

  1. Select Preferences from the Edit menu.
  2. Click the arrow next to Privacy & Security in the scrolling window to expand.
  3. Under Privacy & Security, select Cookies.
  4. Select Enable all cookies.
  5. Click OK.

Microsoft Internet Explorer 6.0+

  1. Select Internet Options from the Tools menu.
  2. Click the Privacy tab.
  3. Click the Default button (or manually slide the bar down to Medium) under Settings.
  4. Click OK.

Microsoft Internet Explorer 5.x

  1. Select Internet Options from the Tools menu.
  2. Click the Security tab.
  3. Click the Custom Level button.
  4. Scroll down to the Cookies section.
  5. To enable:
    • Set the option Allow cookies that are stored on your computer to Enable.
    • Set the option Allow per-session cookies to Enable.
  6. Click OK.

Microsoft Internet Explorer 4.x

  1. Select Internet Options from the View menu.
  2. Click the Advanced tab.
  3. Scroll down to find Cookies within the Security section.
  4. Select Always accept cookies.
  5. Click OK.

Netscape 7.1/Mozilla 5.0

  1. Select Preferences from the Edit menu.
  2. Click the arrow next to Privacy & Security in the scrolling window to expand.
  3. Under Privacy & Security, select Cookies.
  4. Select Enable all cookies.
  5. Click OK.

Netscape Communicator 4.x

  1. Select Preferences from the Edit menu.
  2. Find the Cookies section in the Advanced category.
  3. To enable:
    • Select Accept all cookies (or Enable all cookies).
  4. Click OK.

If you've already checked that your cookies are enabled and you're still receiving this error message, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick.