I’ve forgotten the combination to my standard combination lock. How do I obtain the combination?

Confirm that your lock has a Serial# and contact the institution that provided you with the lock. Using the Serial# they can look up your combination on their charts.   

My school has combination locks and we have lost the chart(s) that lists all the serial numbers and their corresponding combinations. How can we obtain a new chart(s)?

If you are a Padlock Distributors customer simply call 1-888-723-5625 or email customerservice@padlockdistributors.com

Our school has combination locker locks that are no longer functioning.

Master Lock, American Lock and Dudley locker locks are warranted to be free from manufacturing defects. Simply include an Excel file with a list of the Serial#'s for the broken locks with your next padlock order.  Replacements will be provided to you free of charge.

Warranty does not cover locks that have been abused, altered, damaged, misused, cut, worn or without mechanical defect. Keep your defective locks for one month after your claim. A factory rep may contact you regarding the locks. After 4 weeks, RECYCLE!

I have a combination lock on my locker that has a keyway in the front or the back. Is it possible to get a key for my lock?

These locks are registered to a school and the keys are reserved for their use only. Yes, it is possible to purchase up to 12 additional keys if you are the registered end user. Simply place an order for the keys. 

What is the dialing sequence to open a standard combination lock?

Scroll down to the bottom menu and find "Video".  You will find a selection of helpful how-to videos.

I’ve heard not all lubricants are suitable for lock maintenance. Is this true?

Never use an oil, dry graphite or silicone lubricant. Oil attracts dust and both oil and excess graphite can interfere with the moving parts and mechanisms of padlocks. We recommend a dry lubricant such as TFE Dri Lubricant.